Boost Customer Satisfaction and Repeat Business in Indoor Playgrounds: Essential Features and Amenities


In today’s competitive playground business landscape, providing your customers a high-quality, enjoyable indoor play experience is paramount, but ensuring their full satisfaction often extends beyond the play elements themselves. As a soft play owner or café operator, it is crucial to consider the supplementary features and amenities that can make your customers feel welcomed, comfortable, and valued while visiting your playground. In this article, we will explore essential in-demand features and amenities that can help boost customer satisfaction and encourage repeat business, ultimately contributing to your facility’s ongoing success in 2024 and beyond.

When implementing these supplementary features and amenities, working with an industry-leading indoor playground equipment supplier like Afacanpark proves invaluable, as they can provide expert guidance and tailored solutions to suit your unique requirements and space. With their experience in designing and building high-quality playground equipment, including trampoline parks, soft play structures, ninja warrior courses, and toddler areas, we understand what it takes to create a comprehensive, satisfying play experience that keeps customers coming back.

Throughout this article, we will discuss various features and amenities that can positively impact customer satisfaction, from comfortable seating arrangements and convenient storage solutions to providing tasty food and beverage options and maintaining strict hygiene and safety protocols. Furthermore, we will highlight how we can assist in incorporating these elements into your playground seamlessly and efficiently, ensuring that your facility remains inviting, enjoyable, and accessible to a wide range of patrons. Invest in your customers’ satisfaction by focusing on the crucial aspects of their indoor playground experience beyond just the play equipment.

  1. Comfortable Seating and Relaxation Areas: Catering to Parents’ Needs

Creating a welcoming and comfortable environment for parents and guardians is equally as important as providing a fun and engaging space for children:

  • Varied seating options: Mix and match seating arrangements, such as tables and chairs, sofas, and bar-height seating, catering to different preferences and group sizes.
  • Visibility and supervision: Ensure that seating areas have clear lines of sight to the play equipment, enabling adults to keep an eye on their children while they play.
  • Adult-friendly amenities: Provide complimentary Wi-Fi, charging stations, and reading materials to cater to adults’ needs, making their visit more enjoyable and convenient.
  1. Convenient Storage Solutions and Changing Facilities: Enhancing Visitor Comfort

Offering user-friendly storage solutions and well-maintained changing facilities can positively impact your visitors’ experience and demonstrate your commitment to their convenience:

  • Secure lockers: Install lockers where visitors can safely store their belongings, including options with power outlets for charging devices.
  • Pram storage: Designate a specific area with pram parking near the entrance, making it easy for parents to navigate your facility with young children.
  • Changing facilities: Provide clean and well-stocked baby changing facilities and accessible toilets with supportive equipment for those with disabilities or special needs.
  1. On-Site Food and Beverage Offerings: Meeting Customers’ Hunger and Thirst Needs

Offering appealing food and beverage options can satisfy your customers’ hunger and thirst needs while providing an additional revenue source:

  • Varied menu options: Offer a diverse menu catering to different dietary preferences and restrictions, including vegetarian, vegan, and gluten-free options.
  • Healthy choices: Prioritise nutritious and well-balanced menu items, such as salads, wraps, and fruit bowls, promoting healthy eating habits in line with your venue’s active messaging.
  • Quality refreshments: Invest in high-quality, ethically sourced coffee and tea and offer fresh juice and smoothie options to cater to health-conscious patrons.
  1. Strict Hygiene and Safety Protocols: Ensuring Customer Confidence in Your Facility

Maintaining a clean, safe, and hygienic environment is paramount in retaining customer trust and encouraging repeat visits to your playground:

  • Regular cleaning schedules: Establish and adhere to a strict cleaning schedule, paying particular attention to high-touch surfaces and play equipment.
  • Visible sanitisation stations: Provide easily accessible hand sanitiser and disinfectant wipe stations throughout your facility, encouraging customers to use them frequently.
  • Trained staff: Equip your team with the skills and knowledge needed to maintain cleanliness, educate them on best practices, and ensure compliance with local hygiene regulations.


As you strive to create a thriving indoor playground, restaurant, or café by boosting customer satisfaction and encouraging repeat business in 2024, paying close attention to the essential features and amenities discussed in this article can make a significant difference in the overall experience you provide. From comfortable seating and relaxation areas to convenient storage solutions, enticing food and beverage options, and strict hygiene protocols, focusing on the holistic visitor experience is crucial for ongoing success.

Partner with Afacanpark, an industry-leading indoor playground equipment supplier, to expertly incorporate these supplementary elements into your space while benefiting from their extensive experience designing and building innovative play equipment. By investing in the satisfaction of your customers and nurturing a comprehensive, enjoyable, and inviting play environment, you are paving the way for a prosperous future in the competitive playground business landscape.